Loyalty

Industry Case Study

The Challenge

Our client transitioned from an incumbent vendor and had to implement on a tight deadline, while coordinating efforts and ensuring data integrity. Our team solved all these challenges quickly, and within budget.

Solution Requirements

Former “code generation” vendor released from contract.
RDM was commissioned to build a back-end engine that included code generation functionality.
Several third-party vendors were part of the implementation efforts for this project.
Database functionality needed to be seamless to continue day to day operations and enable members to continue to place orders.
Data integrity and timeliness of data exchange to RDM.

Our Solution

RDM knew the best approach was to get everyone on a set of calls to coordinate efforts. The client needed a quick turnaround time and flawless implementation. We initiated those calls and all parties agreed to the timeline and deliverables.

A database was built that addressed the integrity of the data with full functionality.
Our data team coordinated the API calls from and to the other vendors. The system was designed with a single sign-on and an iFrame catalog to improve user experience.
A tool was created to automate the code generation that allowed the client to produce and track millions of unique codes in just a few minutes.

Results

This project took an immense amount of teamwork and overtime. We were able to work with the client’s other third-party vendors to deliver on this strategic corporate initiative.

Consumers were not aware of the changes due to a seamless transition.
The client has a code generator tool that provides speed, data integrity and tracking.
Reporting is now provided on a timely basis.

Manage. Build. Maximize.

Whatever the challenge we’re here to help! Contact us today for a FREE consultation.